A NEW YEAR’S REFLECTION BY JUDY PIATKUS Twenty years ago, in 1997, my company hired a business consultant to advise on what we hadn’t realised we didn’t know and might need to know. He interviewed all the staff and presented us with a clear conclusion at the end of his visit. We needed to set up an IT department so we could communicate both internally and externally via email. Twenty years ago very few companies who we dealt with were emailing one another. We became one of the early adopters of email in the publishing industry. It seems extraordinary now to think this only happened twenty years ago. How much and how fast has our world changed! Mark Zuckerberg originally launched Facebook in February 2004. By the beginning of 2007 everyone with an email address was able to [...]

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