Your Boss is Your Customer By Elaine Collins The most important lesson that I have learned from working in Corporate America – and now running my own business for 20 years – is time management and customer service. It is so important, along with excellent services, product and the ability to connect with your potential client one-on-one. Since I opened my doors in 2000, my goal has always been to connect with the customer and to make them feel and look like the superstar they are. You always want to empower and inspire them to be the best that they can be! Always ensure to encourage your client trying a new look when the seasons change and listen to their desires as well. As an entrepreneur, you must work hard to let your clientele know just how appreciated they are and strive to make every experience a positive one. With competition in business and the numerous salon options available to the consumer, good customer service can be the most cost effective way a business can go above and beyond to distinguish itself from the competitors. When a customer feels special, that is a success for any business. A great experience can make a customer’s day and the customer will refer their friends and family. Now don’t get me wrong: not every customer you encounter will accept your friendly ways due to having a bad day or they just don’t care about your customer service skills. Hence sometimes you have to mirror the customer and keep it moving! The key rule I have always lived by is being warm and professional at once. Being on time, smartly dressed, and customer [...]

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